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Whether it’s a question about billing, reporting a claim, or the best way to contact your insurance carrier, we have all the information you need here. Take a look at our frequently asked questions below.

Lee Reed Insurance - Logo 800

Lee Reed Insurance FAQs

What forms of payment do you accept?

The acceptable forms of payment depend in large part on the carrier you are insured through, so you should consult your specific carrier’s FAQ page on our website. Please note, we do not accept cash or money orders.

Where are you located?

We are located in historic downtown Zephyrhills, FL at 38511 5th Avenue, right next to Lamplighter Furniture and across the street from the town clock.

What are your business hours?

We are open Monday through Friday from 9:00AM until 4:00PM. We do not close for lunch.

Can I make an appointment?

We do not work on an appointment basis, we are strictly a “first come, first serve” office. We give priority service to walk-in customers. Generally, there are minimal wait times to see one of our associates.

Why am I unable to get a live person on the phone at times?

As mentioned above, we give priority service to our walk-in customers. At peak times, especially during the “Snow Bird” season (from November through April), or at times when we are short-handed because of illness or vacations, each of our staff may have a customer at their desk the majority of the day and they are unable to answer their phones at those times. We do increase our staff presence during the season but it is not feasible for us to get to every call as it comes in. We have tried to alleviate this problem by having an automated attendant that can provide options to callers to go to a specific employee, make a payment, hold for a personal lines agent, or leave a general voicemail message. While the system is not perfect, we feel it is the best option for our business at this time.

We do close our doors at 4:00PM daily but our staff is here until at least 5:00PM (and often much later). We do this so that they can use that hour to finish up those things that they were unable to get to earlier in the day, like return phone calls. We do our best to return each call by the end of the day. At times, because of the volume of calls, we are unable to do this but we make every effort to return the call as soon as possible.

FAQs-Auto-Owners-Insurance

Auto-Owners Insurance FAQs

Is there a website I can go to and review my policies, pay my bills, track my claim, etc.?

Auto-Owners customers can enroll their policies on Auto-Owners’ Customer Center. The secure site allows you to pay your bill, go paperless, print proof of insurance cards, and more. It’s easy to sign-up, check it out today!

How do I file a claim?

When insured by Auto-Owners, you do not have to worry about reporting a claim to someone who doesn’t care. To report a claim during business hours, call us, someone you know and trust. We’ll set the claim in motion by notifying the local Auto-Owners claims office on your behalf. Auto-Owners claims professionals will then handle your claim to the conclusion.

If you are unable to call our office during our normal business hours, Auto-Owners provides an Emergency After Hours Phone Service from 4:30 P.M. through 8:00AM Eastern Time, Monday through Friday, and 24 hours a day on Saturday, Sunday, and all holidays. This service is available by calling toll-free 1-888-Claim-AO (1-888-252-4626).

For more information on filing a claim, click here.

How do I file a glass repair claim?

Need glass repair? If in Florida, call Safelite at 1-877-492-7768. If out of Florida, click here.

How do I file a Road Trouble Service claim?

In need of Road Trouble Service? Call 1-888-TOW-AOIC (1-888-869-2642). The nationwide program is available 24 hours a day, 7 days a week.

Can I pay my bill by phone?

Yes, you can call Auto-Owners directly at 1-800-288-8740 to make a one-time credit card payment. This system is available 24 hours a day, 7 days a week. There is no fee charged for this service.

Where can I mail my premium payment?

Mail your payment to Auto-Owners Insurance at PO Box 740312, Cincinnati, OH 45274-0312. (Please be sure to include your policy number or billing account number on your check.)

I received my policy but it says "This is not a bill." When will I receive my bill?

Bills are normally mailed out 15-20 days before the due date.

The DMV is asking for the 5-digit code of my carrier. Where can I find this?

This is a company code number that can be found on your ID card. The numbers corresponding to the three Auto-Owners Insurance Group companies which do business in Florida are as follows: Auto-Owners (09703), Owners (09386), and Southern-Owners (02954).

FAQs-American-Integrity copy

American Integrity Insurance Group FAQs

How do I make a payment?

Online: Go to the Customer Center and input your policy number and the zip code of the insured property. Then you will be able to make an automatic debit from a bank account or charge to a credit card.

In our office: Drop by (or call) and we can electronically sweep the payment from your debit card or your credit card. Or, if you prefer, and there’s enough time, we can mail your check to American Integrity. Please note we do not accept cash or money orders.

Call American Integrity: Call (866) 968-8390, option 3, to speak to a representative.

By mail: Mail your check or money order to the address below. Make sure you include the bottom portion of your invoice (if applicable) and note your policy number on your check or money order.
American Integrity
MSC #504
PO Box 830469
Birmingham, AL 35283

How do I file a claim?

Call them directly at their 24-hours Claims Line at (866)277-9871.

Email them at claims@aiicfl.com.

Go to the Claims Center and input your policy number and the date of loss and proceed to submit your claim online.

Report the claim to us.

FAQs-ASI-Progressive

American Strategic Insurance FAQs

Is there a website I can go to and review my policies, pay my bills, track my claim, etc.?

American Strategic Insurance customers can enroll their policies on their website. The secure site allows you to pay your bill, go paperless, file a claim, and more. It’s easy to sign-up, check it out today!

How do I file a claim?

Report a claim online: Visit the American Strategic Insurance website.

Call: 1-866-ASI-LOSS (274-5677).

FAQs-American-Traditions

American Traditions Insurance Company FAQs

Is there a website I can go to and review my policies, pay my bills, track my claim, etc.?

ATIC’s My Policy website allows their policyholders’ online access to view their policy and billing information, make payments, view claims activity, file new claims, and enroll in electronic policy delivery.

How do I file a claim?

American Traditions offers two options for filing claims:

Call them directly at their toll-free claims line at (866)270-8430.

Go to their website to file the claim online.

Where do I mail my premium payment?

Below are the addresses for premium payments. Be sure to determine your carrier, American Traditions Insurance Company or Modern USA Insurance Company before mailing payment.

American Traditions:
Premium Payments

American Traditions
PO Box 919209
Orlando, FL 32809-9209

Overnight Payments

American Traditions
2290 Premier Row
PO Box 919209
Orlando, FL 32809-9209

Can I make a premium payment online or by phone?

Yes, you can make a payment online by registering your policy at the My Policy link. You can also call (866) 561-3433, option 4, and one of their friendly representatives will assist you.

FAQs-Bankers-Insurance-Group

Bankers Insurance Group FAQs

Where do I mail my premium payment?

Checks should be made payable to First Community Insurance Company (please write your policy number on the check).

Payments should be sent to PO Box 33002 in St. Petersburg, FL 33733-8002.

FAQs-Cabrillo-Coastal

Cabrillo Coastal General Insurance FAQs

How do I access my insurance information online?

Policyholders can now create an online account to access their policy, make payments, contact their agency, report and check claim status, and more. With your policy number in hand, go to the policyholder login page.

How do I make a payment?

Policyholder Portal: Click here to register or login.

Online: Input your policy number and your first and last names on this form. Then you will be able to make an automatic debit from a bank account or charge to a credit card.

In our office: Drop by (or call) and we can electronically sweep the payment from your debit card or your credit card. Or, if you prefer, and there’s enough time, we can mail your check to Cabrillo. Please note we do not accept cash or money orders.

Call Cabrillo: Call (866) 896-7233 to speak to a representative.

By mail: Mail your check or money order to the address below. Make sure you include the bottom portion of your invoice (if applicable) and note your policy number on your check or money order.

Cabrillo Coastal
PO Box 357965
Gainesville, FL 32635-7965

How do I file a claim?

Cabrillo offers three options for filing claims:

Call them directly at their toll-free claims line at (866) 482-5246.

Complete their online claims form.

Report the claim to our office.

FAQs-Frontline

Frontline Insurance FAQs

Where do I submit a payment?

In our office: Drop by (or call) and we can electronically sweep the payment from your debit card or your credit card. Or, if you prefer, and there’s enough time, we can mail your check to Frontline. Please note our office does not accept cash.

Pay online: Log into your Customer Portal here and click the “Make a Payment” link in the “Billing Information” section. Frontline offers multiple payment methods to make paying your bills easier. Pay by check at no charge, or use your credit card for a three percent convenience fee.

Pay by mail: Mail your check or money order to the address below. Make sure you include the bottom portion of your invoice (if applicable) and note your policy number on your check or money order.

Standard Mail
First Protective Insurance Company

PO Box 403884
Atlanta, GA 30384-3884

Overnight Mail
First Protective Insurance Company

Lockbox 403884
6000 Feldwood Rd.
College Park GA 30349

How do I file a claim?

or non-hurricane claims:

Frontline offers several options for filing non-hurricane claims.

Report the claim to us.

Call Frontline directly at (800) 675-0145.

Fax Frontline at (321) 249-1396.

Register with the online Customer Portal and you can submit your claim online.

For hurricane claims:

Direct your claim straight to Frontline when a hurricane hits:

Call Frontline directly at (866) 673-0623.

Fax Frontline at (321) 249-1395.

FAQs-Progressive

Progressive Insurance FAQs

Is there a website I can go to and review my policy, pay my bill, file and track my claim, etc.?

When you have questions about your Progressive insurance, login to their website for quick and easy self-service 24/7.

How do I report or get information on a claim?

To report a claim: Log into your Progressive policy or call 1-800-925-2886.

To get information on a claim: Log into your policy or, if you don’t have a Progressive account, track the claim here. (You’ll need a claim number, date of birth, ZIP code, and email.) You can also call Progressive at 1-800-776-4737. Or, give us a call and we’ll do our best to help you.

The DMV is asking for the 5-digit code of my carrier. Where can I find this?

This is a company code number that can be found on your ID card. For Progressive policyholders, this number is 09412.

FAQs-Security-First-Insurance

Security First Insurance FAQs

Is there a website I can go to and review my policy, pay my bill, file and track my claim, etc.?

Yes! Log into My Security First Customer Portal, where Florida home insurance is made easy with features to make an online payment, report a claim, evaluate coverage, and more. Many of these features are available on their free mobile app, Security First Mobile, using the same login as our online customer portal.

Where do I submit my payment?

Pay Online: Use their online customer portal, My Security First, to make a payment online, view policy information, make your annual premium payment or utilize their 2-pay or 4-pay payment plans.

Pay by Phone: To make a payment by phone, call our office, or call Security First’s customer service department toll-free at (877) 333-9992.

Mail Payment:
Security First Insurance

P.O. Box 628336
Orlando, FL 32862-8336

Expedited Mail (UPS or FedEx):
Security First Insurance

Lockbox #628336
102 W. Pineloch Ave., Suite 18
Orlando, FL 32806-6100

FAQs - Young Woman Using Her Laptop at the Beach On Sunny Day

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